Client: Neiman Marcus

NeimanMarcus.com is the online channel for Neiman Marcus' clothing, fashion accessories, and home furnishings.

Client Challenge:
NeimanMarcus.com wanted to be sure that its customers could access its merchandise easily and experience superior customer service using its online store.

The Westport Company Response:
We used our Experience Probe one-on-one trials and interviews to assess the content, organization, navigation, nomenclature, transactional functionality, and e-commerce tools of the NeimanMarcus.com site.

As a result, NeimanMarcus.com amended and refined the site to fit customers' expectations and capabilities.

  Methodologies Used:
experience probes

Url: neimanmarcus.com